The source of all human conflict is needs met and unmet. Basic Mediator Training, Mediation Matters …

Mediate Yourself in Business and at Work Read more →

While Change Management as a term and a discipline can sound technical and dry, facilitating change …

Facilitating the Emotions of Change and Change Conflict in Business and at Work Read more →

Thanks to the television monitors in the Lecture Center complex at the University at Albany, I clearly …

Be Clear About Accountability and Decision-Making in Business and at Work Read more →

Last Friday, my colleague Mary Martinez invited me to view her session on Human Resources Fundamentals, …

Harassment Can Cost You Personally in Business and at Work Read more →

At best, determining an employee’s exemption from overtime (a.k.a. “exempt” status) is a case-by-case analysis exercise. …

Job Title Alone Does Not Determine Exemption From Overtime Pay in Business and at Work Read more →

In describing my own experience with the lasting gifts of sponsorship last week to a colleague, I …

Give the Gift of Sponsorship in Business and at Work Read more →

It’s not personal, Sonny. It’s strictly business. – Michael Corleone, The Godfather. Last week was an …

Keep Work Email Strictly Business (Not Personal) in Business and at Work Read more →

During a harassment awareness training that I conducted several years ago, an employee raised his hand …

The Cost of Careless Words to the Bottom Line in Business and at Work Read more →

Social media – and Twitter especially – has created the opportunity for customers to instantaneously express …

Employees as Vendors in Business and at Work Read more →