accountability, bullying, business, career, ceo, employee, employer, engagement, harassment, HR, manager, reputation, resiliency, responsibility, strategy, success, trust, Uncategorized

The Cost of Careless Words to the Bottom Line in Business and at Work

Tagged with accountability, bullying, business, career, ceo, employee, employer, engagement, harassment, HR, manager, reputation, resiliency, responsibility, strategy, success, trust

During a harassment awareness training that I conducted several years ago, an employee raised his hand …

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acceptance, accountability, appreciative inquiry, business, candidate, career, ceo, change management, coaching, customer service, employee, employer, engagement, job, leadership, partnership, recognition, reputation, resiliency, responsibility, retention, safety, strategy, success, team, trust, Uncategorized

Leading Process is About Building Trust in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, HR, leadership, legal, manager, Mediation, partnership, recognition, reputation, responsibility, retention, strategy, success, team, trust

Last Friday was the eighth year that I have presented the opening session for the Rensselaer …

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acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter, Uncategorized

Employees as Vendors in Business and at Work

Tagged with acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter

Social media – and Twitter especially – has created the opportunity for customers to instantaneously express …

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accountability, business, candidate, career, customer service, employee, employer, Facebook, hiring, HR, interviewing, job-hunting, leadership, recruiting, reputation, resiliency, responsibility, selling, strategy, success, Twitter

Complaints That Lose the Job or Sale in Business and at Work

Tagged with accountability, business, candidate, career, coaching, customer service, employee, employer, facebook, hiring, interview, job-hunting, leadership, marketing, recruiting, reputation, resiliency, responsibility, selling, strategy, success, Twitter

I have hired people for a living for 25 years. When I ask an applicant the …

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acceptance, accountability, change management, conflict, mediation, partnership, resiliency, strategy, success, teaching, Uncategorized

Change Leadership Requires Acceptance, Courage and Grace in Business and at Work

Tagged with acceptance, accountability, change management, conflict, Mediation, partnership, resiliency, strategy, success, teaching

You don’t really get to the heart of the art of Change Leadership until you’re in …

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acceptance, accountability, business, conflict, employee, employer, fraud, leadership, loss prevention, partnership, reputation, resiliency, responsibility, success, theft, Uncategorized

For Whom Does Your Time Clock Toll in Business and at Work?

Tagged with acceptance, accountability, business, conflict, employee, employer, fraud, leadership, loss prevention, partnership, reputation, resiliency, responsibility, success, theft

Over the years, the Times Union has reported on various stories of timesheet fraud by New …

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appreciative inquiry, gratitude, partnership, resiliency, strategy, success

Rest and Renewal in Business and at Work

Tagged with appreciative inquiry, gratitude, partnership, resiliency, strategy, success

I began my holiday weekend Friday afternoon, supporting two dear colleagues to wrap up their weeks …

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accountability, business, customer service, employee, employer, gratitude, HR, leadership, reputation, resiliency, responsibility, safety, strategy, success, team, Uncategorized

Good Housekeeping Supports the Safety of All in Business and at Work

Tagged with accountability, business, customer service, employee, employer, gratitude, HR, leadership, reputation, resiliency, responsibility, safety, strategy, success, team

It’s Sunday afternoon, and I’m in bed with an ice bag prophylatically placed on my left …

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acceptance, accountability, business, candidate, career, ceo, customer, employee, employer, engagement, entrepreneur, hiring, job, job-hunting, LinkedIn, recruiting, reputation, resiliency, responsibility, sales, selling, strategy, success, Uncategorized

Keep Your Pitch Focused on Your Prospect (Not You) in Business and at Work

Tagged with acceptance, appreciative inquiry, business, career, creativity, employee, employer, engagement, gratitude, HR, leadership, mentoring, parenting, partnership, reputation, retention, strategy, success

I received the worst kind of sales cold-call last week: a cold-call that didn’t even remotely …

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accountability, business, candidate, career, ceo, customer, employee, employer, engagement, evangelist, hiring, interview, job, job-hunting, leadership, LinkedIn, networking, planning, recruiting, reputation, resiliency, sales, selling, strategy, success, Uncategorized

Let’s All Work the Interview (Sale) in Business and at Work

Tagged with accountability, business, candidate, career, ceo, customer, employee, employer, engagement, evangelist, hiring, interview, job, job-hunting, leadership, LinkedIn, networking, planning, recruiting, reputation, resiliency, sales, selling, strategy, success

I love interviewing and hiring sales folks. Okay, perhaps I’m a bit biased with my own …

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