Tag: parenting

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With the advent of the holiday hospitality season, how do you make both employees and customers (and …

How Do You Make Everyone Feel Welcome in Business and at Work? Read more →

acceptance, accountability, appreciative inquiry, branding, business, customer, customer service, economy, engagement, entrepreneur, evangelist, gratitude, leadership, marketing, recruiting, reputation, retention, sales, selling, strategy, success, Uncategorized

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My friend and colleague Lisa and I decided to try a favorite brunch spot, the Union …

Creative Hospitality Goes a Long Way in Business and at Work Read more →

acceptance, accountability, bullying, business, customer service, employee, employer, engagement, harassment, HR, leadership, legal, loss prevention, parenting, reputation, responsibility, success, teaching, theft, trust, Uncategorized

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In its cover story this week, Time Magazine addresses how difficult it is to fire a …

Delayed Terminations Hemorrhage Dollars in Business and at Work Read more →

acceptance, accountability, business, candidate, career, ceo, customer, employee, employer, engagement, entrepreneur, hiring, job, job-hunting, LinkedIn, recruiting, reputation, resiliency, responsibility, sales, selling, strategy, success, Uncategorized

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I received the worst kind of sales cold-call last week: a cold-call that didn’t even remotely …

Keep Your Pitch Focused on Your Prospect (Not You) in Business and at Work Read more →

acceptance, appreciative inquiry, business, career, creativity mentoring, employee, employer, engagement, gratitude, HR, leadership, mentoring, parenting, partnership, reputation, retention, strategy, success, Uncategorized

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During my senior-semester college internship at the New York State Assembly many moons ago, one of …

The Joy of Our Children in Business and at Work Read more →

appreciative inquiry, business, candidate, career, ceo, coaching, customer service, engagement, entrepreneur, evangelist, goals, gratitude, leadership, marketing, mentoring, networking, parenting, recognition, recruiting, reputation, resiliency, sales, selling, strategy, success, Uncategorized

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My husband Joel accompanied our 12 year-old son Noah and his friends to see the new …

Asking for the Order at the Girl Scout Cookie Table Leads to Success in Business and at Work Read more →

accountability, business, career, ceo, coaching, customer service, economy, engagement, entrepreneur, evangelist, leadership, marketing, mentoring, parenting, reputation, responsibility, retention, sales, success, Uncategorized

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At the age of 12, our son Noah has a loyal customer who consistently delivers repeat …

Fully Satisfy Needs to Win Customer Loyalty in Business and at Work Read more →

acceptance, accountability, business, career, coaching, customer, customer service, employee, employer, engagement, entrepreneur, gratitude, leadership, mentoring, parenting, reputation, resiliency, responsibility, strategy, success, teaching, Uncategorized

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February was a challenging month this year:  unfortunately, both my son Noah and I were involved …

Bounce Back to Move Forward in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success, Uncategorized

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After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work Read more →