acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter, Uncategorized

Employees as Vendors in Business and at Work

Tagged with acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter

Social media – and Twitter especially – has created the opportunity for customers to instantaneously express …

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accountability, business, candidate, employee, employer, fraud, hiring, HR, job, leadership, legal, loss prevention, recruiting, reputation, retention, safety, strategy, success

Assume the Fish Bowl in Business and at Work

Tagged with accountability, business, candidate, employee, employer, fraud, hiring, HR, job, leadership, legal, loss prevention, recruiting, reputation, retention, safety, strategy, success

During my tenure as the senior Human Resources (HR) leader at my company in charge of …

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acceptance, accountability, business, candidate, career, ceo, customer, employee, employer, engagement, entrepreneur, hiring, job, job-hunting, LinkedIn, recruiting, reputation, resiliency, responsibility, sales, selling, strategy, success, Uncategorized

Keep Your Pitch Focused on Your Prospect (Not You) in Business and at Work

Tagged with acceptance, appreciative inquiry, business, career, creativity, employee, employer, engagement, gratitude, HR, leadership, mentoring, parenting, partnership, reputation, retention, strategy, success

I received the worst kind of sales cold-call last week: a cold-call that didn’t even remotely …

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acceptance, accountability, appreciative inquiry, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, HR, leadership, legal, manager, mediation, partnership, recognition, reputation, responsibility, retention, strategy, success, team, Uncategorized

Latrine Leadership in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, HR, leadership, legal, manager, Mediation, partnership, recognition, reputation, responsibility, retention, strategy, success, team

Before I was a Girl Scout camp counselor, I was a Girl Scout camper, starting at …

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acceptance, accountability, business, ceo, coaching, customer service, employee, employer, engagement, leadership, retention, safety, strategy, success, team

How Clean are Your Bathrooms (and Leadership) in Business and at Work?

Tagged with acceptance, accountability, business, ceo, coaching, customer service, employee, employer, engagement, leadership, retention, safety, strategy, success, team

My colleague Rowie Taylor, Executive Director of the YWCA of Northeastern New York, spoke eloquently about …

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acceptance, accountability, bullying, business, career, ceo, coaching, conflict, customer, diversity, economy, employee, employer, engagement, leadership, recruiting, reputation, resiliency, retention, sales, success

The Bottom-Line Savings of Diversity & Inclusion in Business and at Work

Tagged with acceptance, accountability, bullying, business, career, ceo, coaching, conflict, customer, Diversity, economy, employee, employer, engagement, leadership, recruiting, reputation, resiliency, retention, sales, success

20 years ago, when I was trained as a Diversity Facilitator at General Electric, a key …

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acceptance, accountability, business, candidate, economy, employee, employer, hiring, HR, interview, leadership, legal, recruiting, reputation, retention, strategy, success

Color Within the Competition Lines to Save $$$ in Business and at Work

Tagged with acceptance, accountability, business, candidate, economy, employee, employer, hiring, HR, interview, leadership, legal, recruiting, reputation, retention, strategy, success

Sue, an accomplished and savvy local HR executive here in SmAlbany, has been my dear friend …

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acceptance, appreciative inquiry, business, career, creativity mentoring, employee, employer, engagement, gratitude, HR, leadership, mentoring, parenting, partnership, reputation, retention, strategy, success, Uncategorized

The Joy of Our Children in Business and at Work

During my senior-semester college internship at the New York State Assembly many moons ago, one of …

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accountability, business, career, ceo, coaching, customer service, economy, engagement, entrepreneur, evangelist, leadership, marketing, mentoring, parenting, reputation, responsibility, retention, sales, success, Uncategorized

Fully Satisfy Needs to Win Customer Loyalty in Business and at Work

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At the age of 12, our son Noah has a loyal customer who consistently delivers repeat …

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acceptance, accountability, appreciative inquiry, business, coaching, customer, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, recognition, reputation, resiliency, responsibility, retention, sales, selling, strategy, success, Uncategorized

The Reputational Power of Customer Delight in Business and at Work

Tagged with accountability, appreciative inquiry, business, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, reputation, resiliency, responsibility, retention, sales, selling, strategy, success

When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

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Tag: retention