acceptance, accountability, appreciative inquiry, business, candidate, career, ceo, change management, coaching, customer service, employee, employer, engagement, job, leadership, partnership, recognition, reputation, resiliency, responsibility, retention, safety, strategy, success, team, trust, Uncategorized

Leading Process is About Building Trust in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, HR, leadership, legal, manager, Mediation, partnership, recognition, reputation, responsibility, retention, strategy, success, team, trust

Last Friday was the eighth year that I have presented the opening session for the Rensselaer …

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acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter, Uncategorized

Employees as Vendors in Business and at Work

Tagged with acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter

Social media – and Twitter especially – has created the opportunity for customers to instantaneously express …

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accountability, business, candidate, career, engagement, entrepreneur, goals, hiring, job, job-hunting, leadership, LinkedIn, marketing, reputation, responsibility, sales, selling, strategy, success, Uncategorized

Why are You on LinkedIn in Business and at Work?

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I’ve been a LinkedIn member since 2004, when it was entirely free, in beta and invitation-only. …

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acceptance, accountability, business, candidate, career, ceo, customer, employee, employer, engagement, entrepreneur, hiring, job, job-hunting, LinkedIn, recruiting, reputation, resiliency, responsibility, sales, selling, strategy, success, Uncategorized

Keep Your Pitch Focused on Your Prospect (Not You) in Business and at Work

Tagged with acceptance, appreciative inquiry, business, career, creativity, employee, employer, engagement, gratitude, HR, leadership, mentoring, parenting, partnership, reputation, retention, strategy, success

I received the worst kind of sales cold-call last week: a cold-call that didn’t even remotely …

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accountability, business, candidate, career, ceo, customer, employee, employer, engagement, evangelist, hiring, interview, job, job-hunting, leadership, LinkedIn, networking, planning, recruiting, reputation, resiliency, sales, selling, strategy, success, Uncategorized

Let’s All Work the Interview (Sale) in Business and at Work

Tagged with accountability, business, candidate, career, ceo, customer, employee, employer, engagement, evangelist, hiring, interview, job, job-hunting, leadership, LinkedIn, networking, planning, recruiting, reputation, resiliency, sales, selling, strategy, success

I love interviewing and hiring sales folks. Okay, perhaps I’m a bit biased with my own …

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acceptance, accountability, appreciative inquiry, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, HR, leadership, legal, manager, mediation, partnership, recognition, reputation, responsibility, retention, strategy, success, team, Uncategorized

Latrine Leadership in Business and at Work

Before I was a Girl Scout camp counselor, I was a Girl Scout camper, starting at …

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acceptance, accountability, appreciative inquiry, business, career, change management, coaching, employee, employer, engagement, gratitude, HR, leadership, manager, mentoring, recognition, reputation, resiliency, responsibility, strategy, success, Uncategorized

End Well in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, career, change management, coaching, employee, employer, engagement, gratitude, HR, leadership, manager, mentoring, recognition, reputation, resiliency, responsibility, strategy, success

After 8 years as our first settled woman minister, Rev. Priscilla gave her notice earlier this …

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candidate, career, ceo, employee, employer, engagement, entrepreneur, leadership, strategy, success

Redefining Age as a Success Factor in Business and at Work

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I’m down in Florida tonight on business, and the average age, like the temperature, is elevated. …

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acceptance, accountability, business, ceo, coaching, customer service, employee, employer, engagement, leadership, retention, safety, strategy, success, team

How Clean are Your Bathrooms (and Leadership) in Business and at Work?

Tagged with acceptance, accountability, business, ceo, coaching, customer service, employee, employer, engagement, leadership, retention, safety, strategy, success, team

My colleague Rowie Taylor, Executive Director of the YWCA of Northeastern New York, spoke eloquently about …

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acceptance, accountability, bullying, business, career, ceo, coaching, conflict, customer, diversity, economy, employee, employer, engagement, leadership, recruiting, reputation, resiliency, retention, sales, success

The Bottom-Line Savings of Diversity & Inclusion in Business and at Work

Tagged with acceptance, accountability, bullying, business, career, ceo, coaching, conflict, customer, Diversity, economy, employee, employer, engagement, leadership, recruiting, reputation, resiliency, retention, sales, success

20 years ago, when I was trained as a Diversity Facilitator at General Electric, a key …

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