customer

accountability, business, candidate, career, ceo, coaching, customer, customer service, employee, employer, engagement, entrepreneur, evangelist, hiring, HR, leadership, LinkedIn, manager, marketing, networking, partnership, planning, recruiting, reputation, responsibility, retention, sales, selling, strategy, success, team, Uncategorized

Whether I’m sharing my hiring process experience, strength and hope with business owners and hiring authorities …

What’s Your Client Success Profile? Because Everyone’s in Sales, Marketing AND Recruiting in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success, Uncategorized

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After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, coaching, customer, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, recognition, reputation, resiliency, responsibility, retention, sales, selling, strategy, success, Uncategorized

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When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

The Reputational Power of Customer Delight in Business and at Work Read more →

acceptance, accountability, customer, customer service, engagement, entrepreneur, leadership, marketing, networking, reputation, responsibility, sales, selling, strategy, success

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As a salesman’s daughter and a business owner, I’m especially appreciative of great sales and customer …

Salesmen Beware in Business and at Work Read more →

acceptance, accountability, bullying, business, candidate, career, ceo, customer, employee, employer, harassment, hiring, HR, interview, interviewing, leadership, legal, manager, recruiting, reputation, responsibility, success

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My colleague Michelle Pyan asked an excellent question today regarding this story:  “What would you do …

Stand Up for Your Values in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, candidate, career, coaching, customer, employee, employer, hiring, interview, job-hunting, leadership, marketing, mentoring, networking, reputation, resiliency, responsibility, sales, strategy, success, Uncategorized

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As a career hiring authority who has worked both sides of the interview table with gusto, …

Work the Interview; Meet the Needs; Close the Sale in Business and at Work Read more →

accountability, business, candidate, career, customer, economy, employee, employer, interviewing, job-hunting, leadership, networking, reputation, responsibility, success, Uncategorized, writing

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At the beginning of my HR career back in the early ’90s (which seems much more …

How Email Address Typos Cost You Jobs and Business Read more →