acceptance, accountability, appreciative inquiry, business, candidate, career, ceo, change management, coaching, customer service, employee, employer, engagement, job, leadership, partnership, recognition, reputation, resiliency, responsibility, retention, safety, strategy, success, team, trust, Uncategorized

Leading Process is About Building Trust in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, HR, leadership, legal, manager, Mediation, partnership, recognition, reputation, responsibility, retention, strategy, success, team, trust

Last Friday was the eighth year that I have presented the opening session for the Rensselaer …

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acceptance, accountability, business, ceo, change management, coaching, conflict, customer service, employee, employer, engagement, goals, HR, leadership, reputation, resiliency, responsibility, retention, success, teaching, Twitter, Uncategorized

Employees as Vendors in Business and at Work

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Social media – and Twitter especially – has created the opportunity for customers to instantaneously express …

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accountability, business, candidate, employee, employer, fraud, hiring, HR, job, leadership, legal, loss prevention, recruiting, reputation, retention, safety, strategy, success

Assume the Fish Bowl in Business and at Work

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During my tenure as the senior Human Resources (HR) leader at my company in charge of …

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accountability, business, candidate, career, customer service, employee, employer, Facebook, hiring, HR, interviewing, job-hunting, leadership, recruiting, reputation, resiliency, responsibility, selling, strategy, success, Twitter

Complaints That Lose the Job or Sale in Business and at Work

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I have hired people for a living for 25 years. When I ask an applicant the …

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appreciative inquiry, business, candidate, career, ceo, coaching, employee, employer, engagement, entrepreneur, gratitude, hiring, HR, interview, job-hunting, mentoring, networking, partnership, recruiting, strategy, success

Recruit and Develop Entrepreneurs in Business and at Work

Tagged with appreciative inquiry, business, candidate, career, ceo, coaching, employee, employer, entrepreneur, hiring, HR, interview, leadership, mentoring, networking, strategy, success

Earlier in my career, I requested a meeting with a business Founder, hoping that he would get …

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acceptance, accountability, business, conflict, employee, employer, fraud, leadership, loss prevention, partnership, reputation, resiliency, responsibility, success, theft, Uncategorized

For Whom Does Your Time Clock Toll in Business and at Work?

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Over the years, the Times Union has reported on various stories of timesheet fraud by New …

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accountability, business, customer service, employee, employer, gratitude, HR, leadership, reputation, resiliency, responsibility, safety, strategy, success, team, Uncategorized

Good Housekeeping Supports the Safety of All in Business and at Work

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It’s Sunday afternoon, and I’m in bed with an ice bag prophylatically placed on my left …

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accountability, business, candidate, career, coaching, customer service, economy, employee, employer, hiring, interviewing, job-hunting, leadership, LinkedIn, marketing, networking, planning, recruiting, reputation, sales, strategy, success

To Whom It May Concern in Business and at Work

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Last week, I regaled you with the inside salesperson who did not do his homework on …

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acceptance, accountability, business, candidate, career, ceo, customer, employee, employer, engagement, entrepreneur, hiring, job, job-hunting, LinkedIn, recruiting, reputation, resiliency, responsibility, sales, selling, strategy, success, Uncategorized

Keep Your Pitch Focused on Your Prospect (Not You) in Business and at Work

Tagged with acceptance, appreciative inquiry, business, career, creativity, employee, employer, engagement, gratitude, HR, leadership, mentoring, parenting, partnership, reputation, retention, strategy, success

I received the worst kind of sales cold-call last week: a cold-call that didn’t even remotely …

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accountability, business, candidate, career, ceo, customer, employee, employer, engagement, evangelist, hiring, interview, job, job-hunting, leadership, LinkedIn, networking, planning, recruiting, reputation, resiliency, sales, selling, strategy, success, Uncategorized

Let’s All Work the Interview (Sale) in Business and at Work

Tagged with accountability, business, candidate, career, ceo, customer, employee, employer, engagement, evangelist, hiring, interview, job, job-hunting, leadership, LinkedIn, networking, planning, recruiting, reputation, resiliency, sales, selling, strategy, success

I love interviewing and hiring sales folks. Okay, perhaps I’m a bit biased with my own …

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