acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success, Uncategorized

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success

After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

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accountability, business, ceo, employee, employer, entrepreneur, harassment, HR, leadership, legal, manager, reputation, responsibility, strategy, success

The Impact of Harassment is All That Matters in Business and at Work

Tagged with accountability, business, compliance, employee, employer, harassment, HR, leadership, legal, manager, press, responsibility, strategy, success

In the face of overwhelming documentary evidence (including but not limited to inappropriate photos, and an …

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acceptance, accountability, appreciative inquiry, business, coaching, customer, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, recognition, reputation, resiliency, responsibility, retention, sales, selling, strategy, success, Uncategorized

The Reputational Power of Customer Delight in Business and at Work

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When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

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acceptance, accountability, customer, customer service, engagement, entrepreneur, leadership, marketing, networking, reputation, responsibility, sales, selling, strategy, success

Salesmen Beware in Business and at Work

Tagged with acceptance, accountability, customer, customer service, engagement, entrepreneur, leadership, marketing, networking, reputation, responsibility, sales, selling, strategy, success

As a salesman’s daughter and a business owner, I’m especially appreciative of great sales and customer …

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acceptance, accountability, business, candidate, ceo, coaching, employee, employer, engagement, entrepreneur, goals, hiring, HR, interview, interviewing, job, leadership, LinkedIn, manager, mentoring, networking, partnership, recruiting, reputation, responsibility, retention, sales, selling, strategy, success, team

Everyone’s a Recruiter in Business and at Work

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Leading Corporate Recruitment at an entertainment retailer with climbing stock prices was a lot of fun. …

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accountability, appreciative inquiry, business, career, ceo, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, mentoring, partnership, responsibility, selling, strategy, teaching

Sharpening the Saw Cuts Both Ways in Business and in Work

Tagged with accountability, appreciative inquiry, business, career, ceo, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, mentoring, partnership, responsibility, selling, strategy, teaching

“Live as if you were to die tomorrow. Learn as if you were to live forever.” …

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acceptance, accountability, business, candidate, ceo, economy, employee, employer, entrepreneur, goals, hiring, interview, job, leadership, recruiting, reputation, responsibility, retention, success

Want to Save Time and Money for Your Business? Avoid Falling in Love with Job Candidates.

Tagged with acceptance, accountability, business, candidate, ceo, economy. employee, employer, entrepreneur, goals, hiring, interview, job, leadership, recruiting, reputation, responsibility, retention. success

What do you get when you fall in love? You only get lies and pain and …

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accountability, business, candidate, ceo, employee, employer, entrepreneur, hiring, HR, interviewing, leadership, legal, recruiting, reputation, responsibility, success, Uncategorized

How Are You Preventing Theft In Business And At Work?

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I picked up the Saturday edition of the Albany Times Union at about lunchtime that day. …

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acceptance, accountability, appreciative inquiry, business, career, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, LinkedIn, marketing, mentoring, recognition, reputation, resiliency, strategy, success, teaching, Uncategorized, writing

The Curiosity to Change is Key to Success in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, career, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, LinkedIn, mentoring, resiliency, strategy, success, teaching, writing

For many years now, on my desk (wherever my desk has been), I’ve had a coffee-stained …

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acceptance, accountability, appreciative inquiry, business, career, ceo, change management, coaching, entrepreneur, goals, gratitude, mentoring, networking, partnership, recognition, reputation, resiliency, responsibility, strategy, success, teaching, Uncategorized

When the Entrepreneur is Ready, Yoda Will Appear

Tagged with acceptance, accountability, appreciative inquiry, business, career, ceo, change management, coaching, engagement, entrepreneur, goals, gratitude, leadership, mentoring, networking, partnership, reputation, resiliency, responsibility, strategy, success, teaching

My entrepreneur mentor, big brother from another mother and Yoda John treated me to breakfast this …

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