Employees as Vendors in Business and at Work
Social media – and Twitter especially – has created the opportunity for customers to instantaneously express …
customer service
Complaints That Lose the Job or Sale in Business and at Work
I have hired people for a living for 25 years. When I ask an applicant the …
Complaints That Lose the Job or Sale in Business and at Work Read more →
Good Housekeeping Supports the Safety of All in Business and at Work
It’s Sunday afternoon, and I’m in bed with an ice bag prophylatically placed on my left …
Good Housekeeping Supports the Safety of All in Business and at Work Read more →
To Whom It May Concern in Business and at Work
Last week, I regaled you with the inside salesperson who did not do his homework on …
Latrine Leadership in Business and at Work
Before I was a Girl Scout camp counselor, I was a Girl Scout camper, starting at …
How Clean are Your Bathrooms (and Leadership) in Business and at Work?
My colleague Rowie Taylor, Executive Director of the YWCA of Northeastern New York, spoke eloquently about …
How Clean are Your Bathrooms (and Leadership) in Business and at Work? Read more →
Asking for the Order at the Girl Scout Cookie Table Leads to Success in Business and at Work
My husband Joel accompanied our 12 year-old son Noah and his friends to see the new …
Fully Satisfy Needs to Win Customer Loyalty in Business and at Work
At the age of 12, our son Noah has a loyal customer who consistently delivers repeat …
Fully Satisfy Needs to Win Customer Loyalty in Business and at Work Read more →
Bounce Back to Move Forward in Business and at Work
February was a challenging month this year: unfortunately, both my son Noah and I were involved …
Bounce Back to Move Forward in Business and at Work Read more →
What’s Your Client Success Profile? Because Everyone’s in Sales, Marketing AND Recruiting in Business and at Work
Whether I’m sharing my hiring process experience, strength and hope with business owners and hiring authorities …
You must be logged in to post a comment.