acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success, Uncategorized

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success

After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

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acceptance, accountability, appreciative inquiry, business, coaching, customer, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, recognition, reputation, resiliency, responsibility, retention, sales, selling, strategy, success, Uncategorized

The Reputational Power of Customer Delight in Business and at Work

Tagged with accountability, appreciative inquiry, business, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, reputation, resiliency, responsibility, retention, sales, selling, strategy, success

When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

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acceptance, accountability, bullying, business, career, ceo, change management, coaching, creativity mentoring, customer service, economy, employee, employer, engagement, leadership, mentoring, partnership, reputation, resiliency, responsibility, strategy, success, teaching, Uncategorized

Acknowledge Directions in Business and at Work

Tagged with acceptance, accountability, bullying, business, career, ceo, change management, coaching, creativity, customer service, economy, employee, employer, engagement, leadership, mentoring, partnership, reputation, resiliency, responsibility, strategy, success, teaching

When I was in the second grade at Bluefield Elementary School in Spring Valley, New York, …

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acceptance, accountability, business, candidate, career, ceo, change management, customer service, economy, employee, employer, engagement, hiring, HR, interview, job, LinkedIn, networking, partnership, recruiting, reputation, resiliency, responsibility, strategy, success, Uncategorized

Who’s the Buyer and Who’s the Seller in Business and at Work?

Tagged with acceptance, accountability, business, candidate, change management, customer service, employee, employer, engagement, hiring, interviewing, job-hunting, leadership, LinkedIn, mentoring, networking, recruiting, reputation, resiliency, retention, strategy, success

As the winter thaws into spring in fits and starts in the SmAlbany, New York area, …

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acceptance, accountability, business, candidate, career, coaching, customer service, economy, employee, employer, hiring, HR, interview, job-hunting, leadership, mentoring, networking, recruiting, reputation, resiliency, responsibility, sales, strategy, success

Banish Complaints About Customers in Business and at Work

Tagged with acceptance, accountability, business, candidate, career, coaching, customer service, economy, employee, employer, hiring, HR, interview, job-hunting, leadership, mentoring, networking, recruiting, reputation, resiliency, responsibility, sales, strategy, success

Whether it’s the one-degree-of-separation market of SmAlbany, or how social media has, like a tesseract, made …

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acceptance, accountability, customer, customer service, engagement, entrepreneur, leadership, marketing, networking, reputation, responsibility, sales, selling, strategy, success

Salesmen Beware in Business and at Work

Tagged with acceptance, accountability, customer, customer service, engagement, entrepreneur, leadership, marketing, networking, reputation, responsibility, sales, selling, strategy, success

As a salesman’s daughter and a business owner, I’m especially appreciative of great sales and customer …

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accountability, business, candidate, career, ceo, customer service, economy, employee, employer, engagement, hiring, HR, interview, interviewing, job-hunting, leadership, marketing, networking, recruiting, reputation, responsibility, sales, strategy, success

Is Your Company a Good Career Investment? Talented Candidates Already Know.

Tagged with accountability, business, candidate, career, ceo, customer service, economy, employee, employer, engagement, hiring, HR, interview, interviewing, job-hunting, leadership, marketing, networking, recruiting, reputation, responsibility, sales, strategy, succes

I sourced and interviewed a talented candidate for a key position recently. I asked my standard …

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acceptance, accountability, business, ceo, customer service, entrepreneur, gratitude, leadership, marketing, partnership, recognition, recruiting, reputation, responsibility, retention, sales, selling, success, team, Uncategorized, writing

Communicate to Meet Your Customers’ Needs in Business and at Work

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I’ve witnessed or heard about three (3) instances of customer communications over the last week that …

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business, career, customer service, engagement, entrepreneur, leadership, marketing, mentoring, networking, partnership, recognition, strategy, success, teaching, team, Uncategorized

Two Entrepreneurs Stood Up for Each Other’s Success

Tagged with appreciative inquiry, business, ceo, coaching, customer service, economy, engagement, entrepreneur, gratitude, leadership, marketing, mentoring, networking, partnership, reputation, selling, success

I’m reprising this post from a year ago, as my admiration and friendship for Drue has …

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appreciative inquiry, business, ceo, coaching, customer service, engagement, gratitude, leadership, mentoring, partnership, recognition, reputation, retention, success, teaching, Uncategorized

The Power of “Thank You” in Business and at Work

Tagged with appreciative inquiry, business, ceo, coaching, customer service, engagement, gratitude, leadership, mentoring, partnership, recognition, reputation, retention, success, teaching

In this season of Thanksgiving, now more than ever, I continue to marvel at the power …

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