acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success, Uncategorized

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success

After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work Read more →

acceptance, accountability, bullying, business, career, ceo, change management, coaching, creativity mentoring, customer service, economy, employee, employer, engagement, leadership, mentoring, partnership, reputation, resiliency, responsibility, strategy, success, teaching, Uncategorized

Acknowledge Directions in Business and at Work

Tagged with acceptance, accountability, bullying, business, career, ceo, change management, coaching, creativity, customer service, economy, employee, employer, engagement, leadership, mentoring, partnership, reputation, resiliency, responsibility, strategy, success, teaching

When I was in the second grade at Bluefield Elementary School in Spring Valley, New York, …

Acknowledge Directions in Business and at Work Read more →

acceptance, accountability, business, candidate, career, ceo, change management, customer service, economy, employee, employer, engagement, hiring, HR, interview, job, LinkedIn, networking, partnership, recruiting, reputation, resiliency, responsibility, strategy, success, Uncategorized

Who’s the Buyer and Who’s the Seller in Business and at Work?

Tagged with acceptance, accountability, business, candidate, change management, customer service, employee, employer, engagement, hiring, interviewing, job-hunting, leadership, LinkedIn, mentoring, networking, recruiting, reputation, resiliency, retention, strategy, success

As the winter thaws into spring in fits and starts in the SmAlbany, New York area, …

Who’s the Buyer and Who’s the Seller in Business and at Work? Read more →

accountability, appreciative inquiry, business, career, ceo, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, mentoring, partnership, responsibility, selling, strategy, teaching

Sharpening the Saw Cuts Both Ways in Business and in Work

Tagged with accountability, appreciative inquiry, business, career, ceo, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, mentoring, partnership, responsibility, selling, strategy, teaching

“Live as if you were to die tomorrow. Learn as if you were to live forever.” …

Sharpening the Saw Cuts Both Ways in Business and in Work Read more →

acceptance, accountability, business, change management, coaching, creativity mentoring, engagement, goals, HR, leadership, mentoring, partnership, reputation, resiliency, responsibility, strategy, success

Change Management is Pain Management in Business and at Work

Tagged with acceptance, accountability, business, change management, coaching, creativity, engagement, goals, HR, leadership, mentoring, partnership, reputation, resiliency, responsibility, strategy, success

As I facilitated a strategic planning session this week for an organization in transition, I shared …

Change Management is Pain Management in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, career, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, LinkedIn, marketing, mentoring, recognition, reputation, resiliency, strategy, success, teaching, Uncategorized, writing

The Curiosity to Change is Key to Success in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, career, change management, coaching, engagement, entrepreneur, goals, gratitude, HR, leadership, LinkedIn, mentoring, resiliency, strategy, success, teaching, writing

For many years now, on my desk (wherever my desk has been), I’ve had a coffee-stained …

The Curiosity to Change is Key to Success in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, career, ceo, change management, coaching, entrepreneur, goals, gratitude, mentoring, networking, partnership, recognition, reputation, resiliency, responsibility, strategy, success, teaching, Uncategorized

When the Entrepreneur is Ready, Yoda Will Appear

Tagged with acceptance, accountability, appreciative inquiry, business, career, ceo, change management, coaching, engagement, entrepreneur, goals, gratitude, leadership, mentoring, networking, partnership, reputation, resiliency, responsibility, strategy, success, teaching

My entrepreneur mentor, big brother from another mother and Yoda John treated me to breakfast this …

When the Entrepreneur is Ready, Yoda Will Appear Read more →

accountability, business, candidate, career, change management, coaching, employee, employer, entrepreneur, job-hunting, leadership, mentoring, networking, parenting, planning, reputation, sales, strategy, success, teaching, Uncategorized

Résumé at the Ready is Key to Success in Business and at Work

Tagged with accountability, business, candidate, career, change management, coaching, employee, employer, entrepreneur, job-hunting, leadership, mentoring, networking, parenting, planning, reputation, sales, strategy, success, teaching

I was patronizing one of my favorite local small businesses in honor of Small Business Saturday …

Résumé at the Ready is Key to Success in Business and at Work Read more →

acceptance, accountability, business, change management, leadership, planning, resiliency, responsibility, strategy, success, Uncategorized

Prepare for the Worst, Strive for the Best in Business and at Work

Tagged with acceptance, accountability, business, change management, leadership, planning, resiliency, responsibility, strategy, success

Part of my preparation for Hurricane Sandy’s arrival sometime tomorrow is to reschedule the one meeting …

Prepare for the Worst, Strive for the Best in Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, career, change management, coaching, customer service, engagement, entrepreneur, goals, leadership, manager, marketing, mentoring, networking, reputation, resiliency, retention, sales, success, team, Uncategorized

Customer Service is the Key to Success in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, career, change management, coaching, customer service, engagement, entrepreneur, goals, leadership, manager, marketing, mentoring, networking, reputation, resiliency, retention, sales, success, team

I am a firm believer that Customer Service is the key to success in business, and …

Customer Service is the Key to Success in Business and at Work Read more →