acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success, Uncategorized

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, change management, conflict, customer, customer service, engagement, entrepreneur, gratitude, leadership, networking, parenting, recognition, reputation, responsibility, sales, strategy, success

After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

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acceptance, accountability, candidate, career, coaching, employee, employer, engagement, hiring, HR, interview, interviewing, job-hunting, leadership, mentoring, recruiting, reputation, resiliency, responsibility, strategy, success, Uncategorized

Ask (Don’t Wait) for Feedback in Business and at Work

Tagged with acceptance, accountability, candidate, career, coaching, employee, employer, engagement, hiring, HR, interview, interviewing, job-hunting, leadership, mentoring, recruiting, reputation, resiliency, responsibility, strategy, success

A talented young colleague reached out to me this past week, in search of some interview …

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conflict, mediation, Uncategorized

Respond (Pause), Don’t React to Conflict in Business and at Work

Tagged with acceptance, accountability, appreciative inquiry, business, change management, coaching, conflict, employee, employer, leadership, Mediation, mentoring, partnership, reputation, resiliency, responsibility, strategy, success, teaching

After a weekend spent in two different mediation / conflict resolution training workshops in different parts …

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acceptance, accountability, appreciative inquiry, business, coaching, customer, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, recognition, reputation, resiliency, responsibility, retention, sales, selling, strategy, success, Uncategorized

The Reputational Power of Customer Delight in Business and at Work

Tagged with accountability, appreciative inquiry, business, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, reputation, resiliency, responsibility, retention, sales, selling, strategy, success

When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

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acceptance, accountability, business, ceo, employee, employer, engagement, harassment, HR, legal, reputation, responsibility, strategy, success, Uncategorized

Preventing the Financial and Reputational Costs of Harassment Takes Strategic Leadership in Business and at Work

Tagged with accountability, business, ceo, engagement, harassment, HR, leadership, legal, mentoring, networking, reputation, responsibility, strategy, success

This past Christmas Eve and Christmas Day respectively, two public-sector cautionary tales of the financial and …

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Nurture the Spark of Talent in Business and at Work

Tagged with acceptance, appreciative inquiry, business, candidate, career, ceo, coaching, creativity, employee, employer, engagement, gratitude, leadership, mentoring, networking, parenting, recruiting, strategy, success, teaching

As the drumming reached a crescendo at our church’s Solstice Service last night, the wonderful 5 …

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An Exercise in Electronic Etiquette in Business and at Work

Tagged with accountability, business, coaching, customer service, gratitude, leadership, mentoring, parenting, reputation, success, teaching, writing

My son Noah and I attended a non-business dinner this past Friday night at the invitation …

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The Power of Parenting in Business and at Work

Tagged with career, ceo, coaching, creativity, entrepreneur, goals, gratitude, leadership, mentoring, networking, parenting, partnership, reputation, resiliency, responsibility, strategy, success, teaching

In the last three months, I’ve heard some great stories about the power of parenting in …

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Making Everyone Else Wrong Does Not Make You Right (or Successful) in Business and at Work

Tagged with acceptance, accountability, business, ceo, coaching, customer service, Emotional Intelligence, engagement, EQ, gratitude, leadership, mentoring, reputation, resiliency, responsibility, strategy, success

In recent memory, I believe the rapper Kanye West perfectly illustrates the very slippery slope of …

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The ROI of Expressing Gratitude in Business and at Work

Tagged with appreciative inquiry, ceo, customer service, engagement, gratitude, HR, leadership, mentoring, retention, strategy, success

Today, during the annual Thanksgiving Bread service at the Unitarian Universalist Society of Schenectady, a.k.a. UUSS …

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