I’ve witnessed or heard about three (3) instances of customer communications over the last week that …

Communicate to Meet Your Customers’ Needs in Business and at Work Read more →

I’ve heard this lament several times from various business owners this year:  “Where are the people …

What’s So Great About Working for Your Company? Read more →

As a career hiring authority who has worked both sides of the interview table with gusto, …

Work the Interview; Meet the Needs; Close the Sale in Business and at Work Read more →

I was patronizing one of my favorite local small businesses in honor of Small Business Saturday …

Résumé at the Ready is Key to Success in Business and at Work Read more →

A kind reader responded to last week’s post on job candidate stalkers:  I think we need …

How Many Irons (Job Applications / Prospects) Do You Have in the Fire? Read more →

Resentment is like drinking poison and then hoping it will kill your enemies. – Nelson Mandela …

Let Go of Resentment to Move Forward Successfully in Business and at Work Read more →

I am a firm believer that Customer Service is the key to success in business, and …

Customer Service is the Key to Success in Business and at Work Read more →

For a salesman who worked on 100% commission most of his career, my dad injected more …

Embrace the Fear and Take The Risk Anyway in Business and at Work Read more →

Since my experience as a customer long precedes my experience as a Human Resources / Recruiting …

Joyful Recruiting Makes Happy Customers in Business and at Work Read more →