Month:

conflict, mediation, Uncategorized

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After a weekend spent in two different mediation / conflict resolution training workshops in different parts …

Respond (Pause), Don’t React to Conflict in Business and at Work Read more →

accountability, business, ceo, employee, employer, entrepreneur, harassment, HR, leadership, legal, manager, reputation, responsibility, strategy, success

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In the face of overwhelming documentary evidence (including but not limited to inappropriate photos, and an …

The Impact of Harassment is All That Matters in Business and at Work Read more →

accountability, business, career, coaching, leadership, mentoring, reputation, success

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My 12-year-old son Noah loves chemistry.  His most recent book acquisition is an illustrated coffee-table-sized book …

Learn and Practice Safety First in School, Business and at Work Read more →

acceptance, accountability, appreciative inquiry, business, coaching, customer, customer service, engagement, entrepreneur, goals, gratitude, leadership, marketing, networking, recognition, reputation, resiliency, responsibility, retention, sales, selling, strategy, success, Uncategorized

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When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

The Reputational Power of Customer Delight in Business and at Work Read more →