As I pursued my career post-college, my salesman Dad did a great job of coaching me …

Be Prepared to Do the Job to Get the Sale in Business and at Work Read more →

My husband Joel accompanied our 12 year-old son Noah and his friends to see the new …

Asking for the Order at the Girl Scout Cookie Table Leads to Success in Business and at Work Read more →

At the age of 12, our son Noah has a loyal customer who consistently delivers repeat …

Fully Satisfy Needs to Win Customer Loyalty in Business and at Work Read more →

First dates and first interviews are not identical – and as I have clarified in earlier …

First Impressions Can Impact Success in Business and at Work Read more →

After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …

To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work Read more →

I received this great LinkedIn InMail this past Friday from a local hiring manager and colleague, …

Are Your Hiring Managers Recruiting Their Own Candidates in Business and at Work? Read more →

When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …

The Reputational Power of Customer Delight in Business and at Work Read more →

At dinner recently with a group of parents who collectively have sons ranging from middle-school-age to …

How Do Our Graduates Prepare for Success in Business and at Work? Read more →