The Reputational Power of Customer Delight in Business and at Work
When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …
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goals
Discover Your Islands of Competence in Business and at Work
After today’s Easter egg hunt, I chatted briefly with our wonderful Director of Religious Education, Melissa. …
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Everyone’s a Recruiter in Business and at Work
Leading Corporate Recruitment at an entertainment retailer with climbing stock prices was a lot of fun. …
Sharpening the Saw Cuts Both Ways in Business and in Work
“Live as if you were to die tomorrow. Learn as if you were to live forever.” …
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Change Management is Pain Management in Business and at Work
As I facilitated a strategic planning session this week for an organization in transition, I shared …
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Want to Save Time and Money for Your Business? Avoid Falling in Love with Job Candidates.
What do you get when you fall in love? You only get lies and pain and …
The Curiosity to Change is Key to Success in Business and at Work
For many years now, on my desk (wherever my desk has been), I’ve had a coffee-stained …
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When the Entrepreneur is Ready, Yoda Will Appear
My entrepreneur mentor, big brother from another mother and Yoda John treated me to breakfast this …
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Customer Service is the Key to Success in Business and at Work
I am a firm believer that Customer Service is the key to success in business, and …
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Planning Breeds Creativity in Business and at Work
In the course of my client work this week, I’ve had the opportunity to talk to …
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