To Ensure Customer Delight, Deliver Bad News Early to Your Customers in Business and at Work
After services (and our annual Sundae Sunday Valentine’s Day celebration) today, I gathered with two other …
recognition
The Reputational Power of Customer Delight in Business and at Work
When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …
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Discover Your Islands of Competence in Business and at Work
After today’s Easter egg hunt, I chatted briefly with our wonderful Director of Religious Education, Melissa. …
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The Curiosity to Change is Key to Success in Business and at Work
For many years now, on my desk (wherever my desk has been), I’ve had a coffee-stained …
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When the Entrepreneur is Ready, Yoda Will Appear
My entrepreneur mentor, big brother from another mother and Yoda John treated me to breakfast this …
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Communicate to Meet Your Customers’ Needs in Business and at Work
I’ve witnessed or heard about three (3) instances of customer communications over the last week that …
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Two Entrepreneurs Stood Up for Each Other’s Success
I’m reprising this post from a year ago, as my admiration and friendship for Drue has …
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The Power of “Thank You” in Business and at Work
In this season of Thanksgiving, now more than ever, I continue to marvel at the power …
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Mentor Every Moment
Last week, the Hudson-Mohawk Chapter of the American Society of Training & Development (http://hudsonmohawkastd.org/) kindly invited …
Embrace the Fear and Take The Risk Anyway in Business and at Work
For a salesman who worked on 100% commission most of his career, my dad injected more …
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