The Reputational Power of Customer Delight in Business and at Work
When we started Joel’s custom picture-framing business The Best Framing Company 20 years ago, we paid …
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Tag: customer service
An Exercise in Electronic Etiquette in Business and at Work
My son Noah and I attended a non-business dinner this past Friday night at the invitation …
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Making Everyone Else Wrong Does Not Make You Right (or Successful) in Business and at Work
In recent memory, I believe the rapper Kanye West perfectly illustrates the very slippery slope of …
The ROI of Expressing Gratitude in Business and at Work
Today, during the annual Thanksgiving Bread service at the Unitarian Universalist Society of Schenectady, a.k.a. UUSS …
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Harassment’s Net Income Losses in Business and at Work
When I conduct Harassment Awareness Training for clients’ organizations, I always outline the negative financial impact …
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Setting and Honoring Boundaries Benefits Us All in Business and at Work
Generally speaking, in life, business and at work, it’s good to have boundaries. Boundaries help to …
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Sales Tricks That Lose the Sale in Business and at Work
If you don’t even bother to get to know me and find out what my needs …
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What is Too Much Information in Business and at Work?
Social media is everywhere, and with it comes way too much information (TMI), a.k.a. over-sharing. Over-sharing …
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Your Ability to Solve Problems Determines Your Success in Business and at Work
The Best men and I just returned from seeing the latest movie in the Star Trek …
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To Interview is Human in Business and at Work
My good friend and colleague Al was kind enough to invite me to participate in his …
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